PRIVACY POLICY

—–Privacy Policy

Siigma Air Conditioner extends a warm welcome to you to review its privacy policy, herein referred to as the “Policy.” Siigma Air Conditioners, along with its affiliates (collectively referred to as “SIIAC,” “we,” or “us”), specializes in providing web and local -based solutions facilitating connections between customers seeking specific services and service professionals offering them.

This Policy delineates our practices concerning the collection, storage, usage, processing, and disclosure of personal data that you willingly share with us when accessing, using, or interacting with our website at https://siigmaaircon.in/ or availing products or services provided by Siigma Air Conditioners through the Platform (collectively, the “Services”). The services offered by service professionals through the Platform are termed “Professional Services.”

At Siigma Air Conditioners, safeguarding your personal data and respecting your privacy are paramount. To grant you access to the Services or Professional Services, we are required to collect and process certain data about you. This Policy elucidates how we handle and utilize your personal data. Please note that capitalized terms, unless defined in this Policy, hold the same meaning ascribed to them in our Terms and Conditions, accessible at https://siigmaaircon.in/terms (“Terms”). It is advisable to peruse this Policy alongside the Terms. By utilizing the Services, you affirm that you have read and consent to be bound by this Policy and the processing activities outlined herein. For a detailed understanding of how the terms of this Policy apply to you,

please refer to Section 1.

1. BACKGROUND AND KEY INFORMATION

(a) Application of Policy: This Policy pertains to individuals accessing or using the Services or availing the Professional Services. Throughout this Policy, references to “you” denote an end user utilizing the Platform. By utilizing the Platform, you consent to the collection, storage, usage, and disclosure of your personal data as described in and collected by us in accordance with this Policy.

(b) Review and Updates: We periodically review and update our Privacy Policy, and we urge you to do the same. Ensuring the accuracy and currency of the personal data we hold about you is crucial. Kindly inform us if your personal data changes during your engagement with us.

(c) Third-Party Services: The Platform may incorporate links to third-party websites, plug-ins, services, and applications (“Third-Party Services”). Clicking on such links or enabling connections may enable third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and disclaim responsibility for their privacy statements. Upon exiting the Platform or accessing third-party links through it, we recommend reviewing the privacy policy of such third-party service providers.

2. PERSONAL DATA COLLECTION

(a) We collect various types of personal data about you, including but not limited to:

(i) Contact Data, such as your mailing or home address, location, email addresses, and mobile numbers.

(ii) Identity and Profile Data, such as your name, username or similar identifiers, photographs, and gender.

(iii) Marketing and Communications Data, such as your address, email address, information posted in service requests, offers, wants, feedback, comments, pictures, and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with service professionals through the Platform.

(iv) Technical Data, encompassing your IP address, browser type, internet service provider, operating system details, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices you use to access the Platform.

(v) Transaction Data, such as details of the Services or Professional Services you have availed, a limited portion of your credit or debit card details for transaction tracking provided to us by payment processors, and UPI IDs for payment processing.

(vi) Usage Data, including information about your usage of the Services and Professional Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.

(b) Additionally, we collect, use, and share aggregated data, such as statistical or demographic data, for various purposes. Aggregated data, derived from your personal data, is not considered personal data under the law as it does not directly or indirectly reveal your identity. However, if aggregated data is combined or linked with your personal data to identify you, we treat it as personal data and handle it accordingly.

(c) Consequences of Refusing Personal Data Provision: Failure to provide personal data when lawfully required or contractually obligated (such as per the Terms) may impede our ability to fulfill contractual obligations, potentially resulting in cancellation or limitation of your access to the Services

3. PERSONAL DATA COLLECTION METHODS

(a) We employ various methods to collect personal data from and about you, including:

(i) Direct Interactions: You furnish us with personal data during interactions, such as when you:

– Create an account or profile with us.

– Utilize our Services or engage in other activities related to the Services.

– Participate in promotions, user polls, or online surveys.

– Request marketing communications.

– Report problems with the Platform and/or our Services, provide feedback, or contact us.

(ii) Automated technologies or interactions: Whenever you visit the Platform or use the Services, we automatically collect Technical Data about your devices, browsing activities, and patterns using cookies, web beacons, pixel tags, server logs, and similar technologies. We may also receive Technical Data from other websites or apps employing our cookies.

(iii) Third parties or publicly available sources: We receive personal data about you from various third parties, including:

– Technical data from analytics providers and advertising networks.

– Identity, profile-related data, and contact data from service professionals, publicly available sources, etc.

– Personal data about you from our affiliate entities.

4. PERSONAL DATA USAGE

(a) We employ your personal data only when legally permissible. Primarily, we use your personal data to provide you with the Services, enable the use of Professional Services, or fulfill legal obligations. We utilize your personal data for purposes including, but not limited to:

(i) Verifying your identity to register you as a user and create your user account on the Platform.

(ii) Providing the Services to you.

(iii) Enabling the provision of Professional Services to you.

(iv) Monitoring trends and personalizing your experience.

(v) Enhancing the functionality of our Services based on feedback and information received from you.

(vi) Improving customer service to effectively respond to your service requests and support needs.

(vii) Tracking transactions and processing payments.

(viii) Sending periodic notifications to manage our relationship with you, including notifying you of Service changes, sending information and updates regarding the Services you have availed, and receiving occasional company news and updates.

(ix) Assisting with the facilitation of Professional Services offered to you, including sending information and updates about the Professional Services you have availed.

(x) Marketing and advertising the Services to you.

(xi) Compliance with legal obligations.

(xii) Administering and protecting our business and the Services, including troubleshooting, data analysis, system testing, and internal operations.

(xiii) Improving our business and delivery models.

(xiv) Fulfilling obligations arising from or related to our arrangement with you